Capturing pulls the CDR data from EXPABX through IP or Serial Port. Application dumps the CDR data in to dedicated server system.

Processing adds cost, employee name, ID, service providers details, service providers tariff to each CDR. Each processed cdr will be inserted in to MySql database.

Reporting will be provided to monitor all calls with different reports as shown below.

The CallAccS Reporting has different search queries based on Employee id, extension, duration, Cost, Authcode, Line, Phone Number, Department, Call Type, Location and Time, Business hours and Non Business hours, service Provider, cost center and between the date range(From date and To date). Using these search queries u can generate different kinds of reports. These features will be explained below in detail.

Master Admin

Here is a page where admin can add another admin to WebAccS application. So he will be having full control on WebAccS application, he can generate the reports of all the locations,departments at any point of time. Admin can add, edit and delete the master admin.

Location Admin

Location admin has a complete control of his location, he can generate the reports of his own location at any point of time. Admin can add, edit and delete the location admin.

Department Admin

Department admin has a complete control of his department, he can generate the reports of his own department at any point of time. Admin can add, edit and delete the department admin.

Manual Admin

Manual admin is configuration page where admin can set passwords for each user. WebAccS tool can be integrated with AD, LDAP, SAP etc.

Threshold Call Type Alerts

WebAccS has a unique feature of alerting admin for each call based on threshold cost and threshold duration. Each call type (Local,STD,ISD) threshold duration or threshold can be set in the below configuration page,if any call lasts for more than configured threshold cost or duration admin will get an alert with the details of user. Option had been provided to alert user on the same.

Threshold AreaCode Alerts

Threshold areacode can be set in the below page where in any call to the below destination will be alerted to admin.

Threshold Call Count Alerts

Threshold call count configuration page has been provided were admin can set average count of individual call type as seen below, if any call type count crossed the limit admin will be alerted on the same.

Fraud Analysis

Fraud Analysis configuration page has been provided for admin to set an alert for if any call made after working hours from an organisation. Option has been provided were in alert can be send to end user.

Authcode Generation

WebAccS has a unique feature of configuring Authcode/Pin in to switch without any manual interruption. Admin has been provided by an option where he can fix the COR values of each call type.

Reports

As discussed WebAccS has different reports each reports can be seen below.Each report has a multiple search query and can be downloaded into Excel and PDF formats.